RESORTCIERGE MD
Address: 8022 S. Rainbow Blvd., Suite 445, Las Vegas
Phone: 1-844-692-4374
Email: [email protected]
Website: resortciergemd.com
Hours of operation: 24/7
Owned/operated by: Tyra Bell-Holland
In business since: January
Describe your business.
We offer house call medicine with top physicians trained in hospitality, bedside manner, cross-cultural communications and other hospitality-oriented skills. By bringing treatment to the patient, we believe we provide high-quality care that contributes positively to medical tourism in Southern Nevada.
Who are your customers?
Primarily, our clients are tourists, but we have seen a recent shift to residents who didn’t know such services existed without costly membership fees.
What is your business philosophy?
To compassionately and elegantly provide professional medical house call services to each guest, exceeding their expectations.
How much does it cost for a house call?
A visit costs $650. We typically arrive in an hour or less but can also be scheduled in advance.
What does the service include?
With each visit, the doctor provides one-on-one, uninterrupted medical assistance. Each house call includes any prescriptions that might be required and a personal follow-up the same day by the physician. We also provide immediately a billing statement to submit for insurance reimbursement.
What is the hardest part about doing business in Las Vegas?
Having cell service interruptions at some of the Strip resorts. We never want to miss a call.
What is the best part about doing business here?
The people. We are extremely grateful to the community and industry leaders for their support in uncharted waters with a business model that is exclusively dedicated to resurrecting a forgotten service.
What obstacles has your business overcome?
The business still is in its infancy, but it takes an enormous amount of time and resources to set ourselves apart from our competitors — doing things that aren’t necessarily expected or required, such as tripling our liability insurance and having a 24/7 operation.
How can Nevada improve its business climate?
Nevada being ranked among the top three states for taxes helps everyone, because the state will continue to attract new business and growth. I personally am looking forward to the new resorts on the horizon.
What did you learn from the recession?
Not to take any inquiry for granted and to refer business appropriately regardless of whether there is monetary gain. Community means choosing to do what’s right all of the time.