Business:

Timeshare management company relocates to Las Vegas, hires three dozen workers

A timeshare management company has moved its 120-seat call center to Las Vegas from Mexico City.

San Diego-based ResortCom International LLC announced it was making the move despite the fact that most of the properties it manages are in Mexico. The company has hired 36 employees, including eight managers.

“Although most of our managed resorts are physically situated in Mexico, after listening closely to our clients and their members, it has become clear that we can service our timeshare clients best from the U.S.,” said John Small, chairman of the company. “We’ve hired some excellent people who understand customer service and what it takes to make timeshare owners comfortable and happy with their purchase.”

The company also oversees properties in California, Hawaii, Utah, Jamaica, Thailand, Brazil and Puerto Rico.

Dozens of the country's more than 700 call centers are based in Las Vegas because of the city’s 24-hour economy, which enables staff to work odd hours and take calls from any time zone. Next June, Caesars Palace will host the 14th annual Call Center Week, a major conference for call center personnel.

Tags: News , Business
Real Estate

Share