Address: 821 Happy Sparrow Ave., Henderson
Email: [email protected]
Hours and days of operation: 24/7
Owned/operated by: Adam Brustein
In business since: 2013
Describe your business.
Tutor Kings provides private instruction in all subjects for all grade levels at the location of the client’s choosing. We offer specialized programs for students with special needs and prepare students for the Nevada Proficiency Exam, SAT, AP exams and others. All of our tutors are either classroom teachers or have degrees with previous tutoring experience in the subject of their instruction.
Who are your customers?
We service a wide variety of customers, with students as young as first grade and as advanced as college. We also provide instruction for adults who are trying to learn a new skill such as speaking a foreign language.
What is your business philosophy?
You have to eat, sleep and breathe your business for it to reach its full potential. That is why there are absolutely no days or even times that we aren’t open for business. My clients can call or text me in the middle of the night, and I mean that. We have tutored students as early as 5:30 a.m. and have started lessons as late as 10 p.m. Whatever our clients need, we make every effort to accommodate.
The other key to running a successful business is your relationship with your staff. Your business is only as good as the people you hire to represent your company. I do everything I can to make sure my staff is taken care of properly. This includes accommodating schedules, covering lessons for people, making myself available to them, etc. Our tutors also have the option to be paid for lessons they have performed at any time, so there is no official “pay day.”
What are the biggest challenges encountered by the students you tutor?
We have quite a few students who are involved in sports, so they don’t get home some days unitl after 6 p.m. Then they may have several hours of homework awaiting them. The key is to never fall behind, because that is when the serious problems begin. Particularly for these students, making good use of the weekend is essential.
What can parents do at home to help and encourage their children to learn and succeed in school?
The best thing parents can do for their children is to be aware of their grades, upcoming assignments, tests, etc. If a child is struggling, it is much more effective to get them help early on than to play catch-up.
What’s the most important part of your job?
Placing the right tutors in the right situations, providing the highest level of customer service and staying extremely organized. I am in constant contact with parents to be sure their needs are met. If a change needs to be made, it is taken care of immediately. Whenever we start with a new student, I place the tutor I think would be most appropriate for the task. But clients always are able to try multiple tutors to make sure they are receiving the maximum benefit from their sessions. Due to logistics and last-minute requests, very often a student will have two (or even more) tutors they are comfortable with for a given subject.
What obstacles has your business overcome?
The hardest part was getting started. Among other things, I had to figure out how to find the right number of available tutors to meet customer demand, how to stay on top of everything while still giving the tutors as much autonomy as possible and how to market the business. I still am coming up with new ideas and making adjustments.