Chris Singer is changing the face of health care in Southern Nevada, one patient experience at a time. After spending more than decade in the hospitality industry, Singer took his service background into the health care arena.
In early 2015, Singer decided the “patient experience” focus was missing from health care. “With a comprehensive customer service background and firsthand experience as an upper extremity amputee who faced substantial ‘service related’ challenges, I realized I could impact health care in an immense way,” Singer said. With no formal training, Singer sought to bridge the customer service experience between health care and hospitality.
At OptumCare, Singer focuses on creating new platforms for patients, providers, staff and the community to improve their individual experiences. “As a service ambassador for Southern Nevada, I am committed to identifying and ensuring every voice has an effective platform,” Singer said. Singer works closely with all members of the health care experience—from patients to providers—to ensure the most comprehensive care available.
“I have the privilege to help redesign an industry that so desperately needs it,” Singer said. “We seek to deliver a premier patient experience, the highest quality of care, superior value and an outstanding care environment to every person, every time.” Eager to help health care evolve beyond a singular, task-oriented focus, Singer employs industry-tested hospitality practices to soften the experience using compassion, kindness and empathy.
Singer’s mission to improve people’s lives extends into his personal goals as well. “Whether volunteering at Opportunity Village, Three Square food bank, helping spearhead Southwest Medical and OptumCare sponsorships of the Best Buddies Friendship Walk and the Nevada Blind Children’s Foundation Ladybug over the past three years, I am personally vested and always looking for every opportunity to be involved in our community. It’s what keeps us Vegas Strong!”