The repairs were supposed to be quick and hassle-free for the homeowners. Once all the work was completed, the plumbers, drywall installers and painters would leave no trace that they had ever been in the homes. In most instances, that’s been the case, said Tim Taylor, President and CEO of Total Class Solutions, the claims administrator responsible for the $10.2 million settlement Richmond American Homes paid to end its part in a plumbing-defect lawsuit. But some Anthem residents said the process was more than they bargained for — dust everywhere, fumes from glue, exposed fiberglass insulation.
